Typical projects
- Applying a user-centred approach to facilitate the development of a whole of government response plan for organised crime
- Creating user pathway maps of whole of government initiatives such as Access Card (one card for all Australians to access government services) and Aged Care (delivery of services to the aged population)
- Assessing the feasibility of government services by mapping the user experience proposed by the service. This is not standard practice for government where feasibility is mainly driven by implementation costs
- Developing a whole-of-government strategy for the adoption of user-centred design as the methodology of choice for developing better human services and increasing capacity for reaching the disenfranchised
- Developing a design capability blueprint for a group of six agencies coming together as one, with a mandate for improving services through a user-centred co-design approach
- Developing a new business model for a government organisation to deliver on their desire to increase their public value
- Creating personas as a tool to visualise, understand and communicate the user implications of a service delivery strategy across the entire healthcare and human welfare sector
- Delivering a series of seminars on public sector innovation that introduce senior government to design thinking and user-centred service design
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