Work
We are engaged by large organisations with complex roles that are dealing with change, short or long-term. Our involvement might be at a strategic level—setting or reviewing overall direction; at a services level—understanding users and developing new services; at an organisation level—evaluating or developing capability to deliver the most value; or all of the above. Our engagements can be short and targeted to a specific issue, or they can be longer-term, working from a future state definition (strategy) to the realisation of that future through new or improved services and internal capabilities.
We typically work with organisations that:
- deliver public services to individuals and communities; this includes government agencies and third party providers
- are responsible for ensuring compliance or regulation, including law enforcement and border management agencies
- provide intelligence and analysis
Complex organisations face complex problems. Clients come to us for our ability to apply design thinking, innovation discipline and user-centred design methods to frame, manage and design within this complexity without over-simplification.