Tagged with: user experience design
Our principles
A clear intent
We work with you to crystallise the intent behind your change initiative; we get very clear on focus and direction; we drive to define the future to form a compelling argument for change.Take a human-centred approach
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Design thinking and innovation training
You are looking to:
- Build your toolkit of techniques for thinking outside the box and gaining new perspectives
- Improve your policy generation or service delivery capability while reducing costs
- Implement an approach to co-design that is effective and works
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Innovation concept development
You are looking to:
- Move from ideas to evaluated, refined and implementable solutions
- Scope and build a business case for a service concept
- Provide more details to demonstrate the value of a service concept to key stakeholders
- Bring together
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Design research
You are looking to:
- Understand the explicit and hidden needs of the people who experience your services
- Break assumptions about the customers and clients who interact with your organisation
- Obtain meaningful and usable segmentations of the users of your
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Co-design of public services
You are looking to:
- Be confident that changes to the design and delivery of your organisations’ services will result in an improved citizen experience
- Understand the needs of the citizen and how policy can be designed to meet these
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Design thinking and innovation
Innovation is not mysterious; it is simply coming up with new, insightful ideas that are useful and will work. It is also an organisational function that requires specific tools, methods and focus. Innovation can range from small improvements to a...
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How we work
Our methods
Our methods combine the best of analytical and creative thinking. We apply design thinking techniques to service design initiatives, as well as to traditional organisational problems, such as strategy development and organisational design. We inject user-centred design thinking...Read more »