Tagged with: prototyping
Our principles
A clear intent
We work with you to crystallise the intent behind your change initiative; we get very clear on focus and direction; we drive to define the future to form a compelling argument for change.Take a human-centred approach
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Solution design workshops
You are looking to:
- Improve service quality fast, with lowered costs
- Solve a complex problem that requires behavioural change on the part of service users
- Understand what is next for your organisation
- Create new ideas that work and energise
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Strategic design workshops
You are looking to:
- Solve a complex problem that requires behavioural change
- Get shared understanding of business outcomes and your team’s role
- Understand the next horizon for your organisation
- Create new ideas that work and energise your organisation
- Put
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Service prototyping
You are looking to:
- Provide services that are usable, useful and desirable for end users
- Develop services that are optimised from a delivery perspective
- Engage strongly with staff to ensure they have the right tools to deliver the service
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Co-design of public services
You are looking to:
- Be confident that changes to the design and delivery of your organisations’ services will result in an improved citizen experience
- Understand the needs of the citizen and how policy can be designed to meet these
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Prototyping services—designing services quickly, collaboratively and with lowered risk
We’ve all had very good and very bad experiences using services.
Whether it’s transacting with a bank, booking a flight, dealing with the medical system around a health issue, claiming government benefits or reporting on government obligations, services that help...
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Design studio
Our experience has shown that environment can play a big role in facilitating the right working interactions and innovative thinking techniques. Our facilitated work sessions include recommendations for the right kind of space to set your collaboration sessions up for...
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Design thinking and innovation
Innovation is not mysterious; it is simply coming up with new, insightful ideas that are useful and will work. It is also an organisational function that requires specific tools, methods and focus. Innovation can range from small improvements to a...
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How we work
Our methods
Our methods combine the best of analytical and creative thinking. We apply design thinking techniques to service design initiatives, as well as to traditional organisational problems, such as strategy development and organisational design. We inject user-centred design thinking...Read more »