Design thinking and innovation training

You are looking to:

• Build your toolkit of techniques for thinking outside the box and gaining new perspectives
• Improve your policy generation or service delivery capability while reducing costs
• Implement an approach to co-design that is effective and works

Innovation concept development

You are looking to:

• Move from ideas to evaluated, refined and implementable solutions
• Scope and build a business case for a service concept
• Provide more details to demonstrate the value of a service concept to key stakeholders
• Bring together

Solution design workshops

You are looking to:

• Improve service quality fast, with lowered costs
• Solve a complex problem that requires behavioural change on the part of service users
• Understand what is next for your organisation
• Create new ideas that work and energise

Strategic design workshops

You are looking to:

• Solve a complex problem that requires behavioural change
• Get shared understanding of business outcomes and your team’s role
• Understand the next horizon for your organisation
• Create new ideas that work and energise your organisation
• Put

Efficiency and effectiveness reviews

You are looking to:

• Assess how well you are currently performing
• Identify options to improve your operations
• Check for consistency across regions
• Improve your productivity
• Fit within a recently cut budget
• Determine if you are being effective in treating the

Co-design of public services

You are looking to:

• Be confident that changes to the design and delivery of your organisations’ services will result in an improved citizen experience
• Understand the needs of the citizen and how policy can be designed to meet these

Typical projects

• Applying a user-centred approach to facilitate the development of a whole of government response plan for organised crime
• Creating user pathway maps of whole of government initiatives such as Access Card (one card for all Australians to access government

Design studio

Our experience has shown that environment can play a big role in facilitating the right working interactions and innovative thinking techniques. Our facilitated work sessions include recommendations for the right kind of space to set your collaboration sessions up for...
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Work

We typically work with organisations that:

• deliver public services to individuals and communities; this includes government agencies and third party providers
• are responsible for ensuring compliance or regulation, including law enforcement and border management agencies
• provide intelligence and analysis

Design thinking and innovation

Innovation is not mysterious; it is simply coming up with new, insightful ideas that are useful and will work. It is also an organisational function that requires specific tools, methods and focus. Innovation can range from small improvements to a...
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