Design education

Designing Public Experiences

Design thinking and innovation training

You are looking to:

• Build your toolkit of techniques for thinking outside the box and gaining new perspectives
• Improve your policy generation or service delivery capability while reducing costs
• Implement an approach to co-design that is effective and works

Innovation concept development

You are looking to:

• Move from ideas to evaluated, refined and implementable solutions
• Scope and build a business case for a service concept
• Provide more details to demonstrate the value of a service concept to key stakeholders
• Bring together

Solution design workshops

You are looking to:

• Improve service quality fast, with lowered costs
• Solve a complex problem that requires behavioural change on the part of service users
• Understand what is next for your organisation
• Create new ideas that work and energise

Strategic navigation

You are looking to:

• Lift the level of strategic thinking of your senior team
• Explore ideas on implementing a program of change
• Take a step back once a month and look at where you are heading and the issues

Design of compliance, regulatory and risk management systems

You are looking to:

• Ensure people comply with policy, legislation and regulations
• Optimise compliance within given resources
• Achieve consistent compliance across your organisation
• Administer new legislation
• Be more transparent and engaged with the community
• Define what compliance means to

Strategy development

You are looking to:

• Gain a clearer and stronger sense of identity, purpose or focus that your entire organisation understands
• Respond urgently to a government announcement that affects your organisation
• Understand or improve how your organisation creates public

Downloads

Typical projects

• Applying a user-centred approach to facilitate the development of a whole of government response plan for organised crime
• Creating user pathway maps of whole of government initiatives such as Access Card (one card for all Australians to access government

Design studio

Our experience has shown that environment can play a big role in facilitating the right working interactions and innovative thinking techniques. Our facilitated work sessions include recommendations for the right kind of space to set your collaboration sessions up for...
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