Tagged with: co-design
Our principles
A clear intent
We work with you to crystallise the intent behind your change initiative; we get very clear on focus and direction; we drive to define the future to form a compelling argument for change.Take a human-centred approach
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Capability to design and implement change
You are looking to:
- Improve the way that citizens are engaged in citizen-centric services
- Improve the way change is implemented
- Address concerns that projects are not being delivered or are being delivered late
- Change a culture that might be
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Service prototyping
You are looking to:
- Provide services that are usable, useful and desirable for end users
- Develop services that are optimised from a delivery perspective
- Engage strongly with staff to ensure they have the right tools to deliver the service
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Experience mapping and modelling
You are looking to:
- Develop a deeper understanding of the services you deliver and their impact on the lives of your customers
- Deepen your understanding of the behaviours, values and identity of a particular demographic segment
- Identify the drivers
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Design research
You are looking to:
- Understand the explicit and hidden needs of the people who experience your services
- Break assumptions about the customers and clients who interact with your organisation
- Obtain meaningful and usable segmentations of the users of your
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Co-design of public services
You are looking to:
- Be confident that changes to the design and delivery of your organisations’ services will result in an improved citizen experience
- Understand the needs of the citizen and how policy can be designed to meet these
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Co-design – an introduction
What is it?
Co-design is a high-engagement design technique that involves bringing people into the design process—both the people who will be eventual users of the new policy, law or service, and the people who will be delivering it. New...Read more »
Design thinking and innovation
Innovation is not mysterious; it is simply coming up with new, insightful ideas that are useful and will work. It is also an organisational function that requires specific tools, methods and focus. Innovation can range from small improvements to a...
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How we work
Our methods
Our methods combine the best of analytical and creative thinking. We apply design thinking techniques to service design initiatives, as well as to traditional organisational problems, such as strategy development and organisational design. We inject user-centred design thinking...Read more »