Karyn believes that by truly and deeply understanding your customers, you can design systems, services and strategies that transform the customer experience and an organisation itself.
A proven leader, Karyn coaches design teams through system transformation and collective impact approaches. She has vast experience working with and for government agencies, leading significant change programmes and working across organisations or systems to successfully embed new ways of working.
Karyn has created compelling insights, experience maps and personas to tell the stories of vulnerable people, including young people in foster care, people in financial hardship and families struggling with literacy. She has also led cross-agency design teams to prototype concepts, identify the shifts required to make the future experience a reality and map out an implementation roadmap.
From a public sector background, Karyn has held senior roles in service design, leadership, operations and communications.
Karyn has a Bachelor of Arts in Political Science and a Post Graduate Diploma in Business Administration, endorsed in Communications. She also co-authored an article on ‘Service Design in a Regulatory Context’, which was published in the Design Management Review.