What we're thinking
Service Design – a user needs focus to designing and implementing government policy
February 6, 2011 - By Raffaella Recupero
Government services are unique because they deliver economic, social, revenue, law and order and security outcomes for the nation. Compare this to commercial services, which are designed to satisfy the needs and wants of the consumer, and you may believe...
Read more »
User pathways and persona development for service design
- By Nina Terrey
“People’s interactions with products can be better supported by thinking more holistically about their activities and processes rather than focusing on designing the thing as an isolated object ”
– Jane Fulton Suri
We talk about interactions and experience that people...
Read more »
What is design thinking and why is it different?
- By John Body
Design thinking provides an alternative approach for working through challenges faced by organisations. The design thinking approach is generally faster and results in more innovative ideas than thinking approaches drawn from management disciplines. Design thinking can be applied to any...
Read more »
Public sector innovation or re-imagining what could be!
January 25, 2011 - By Jim Scully
Aotearoa, rugged individual. Glisten like a pearl. At the bottom of the world.
The tyranny of distance. Didn’t stop the cavalier. So why should it stop me.
I’ll conquer and stay free.
- Split Enz. Six Months...
Read more »